Payment options
Pay securely online or speak to our team about proforma invoices, alternative payment methods and commercial finance options for your equipment purchase.
Ways to pay
The payment options available for a particular purchase will be shown during checkout.
Debit or credit card
Pay securely online using an accepted major debit or credit card. Your payment will be processed through our secure checkout.
PayPal
Where displayed at checkout, you can pay through PayPal using your PayPal account or an eligible card payment option.
Pay in 3
Interest-free Pay in 3 may be available on eligible purchases. Select the option at checkout to view the provider’s terms and eligibility checks.
Bank transfer
Place your order using the bank transfer option and follow the payment instructions provided in your order confirmation.
Proforma invoice
Call our team to discuss your requirements. We can prepare a proforma invoice and send you a secure link so that you can complete payment online.
Commercial finance
Eligible business customers may be able to spread the cost of commercial equipment using one of our available finance options.
Spread the cost
Flexible payment options may help your business preserve cash flow while investing in the equipment it needs.
Pay in 3 instalments
Eligible customers may be able to divide their purchase into three interest-free payments through the option displayed at checkout.
Availability is subject to the payment provider’s eligibility assessment and terms.Finance for up to 60 months
Longer-term commercial finance may be available for qualifying business equipment purchases. View the available options and make an application online.
Finance is subject to status, eligibility, approval and the provider’s terms and conditions. View finance optionsImportant information about bank transfers
Only use the bank details supplied in your official Empire Supplies order confirmation or proforma invoice. If you receive an unexpected request to pay into a different account, do not make the payment. Call us on 0151 601 6220 to verify the details first. Orders paid by bank transfer will be processed after cleared funds are received.
Payment FAQs
Answers to common questions about paying for your order.
How can I pay for my order?
The quickest way to place an order is through our secure online checkout. Available options may include debit or credit card, PayPal, Pay in 3 and bank transfer. The exact methods available for your purchase will be displayed at checkout.
If you would like help preparing an order, call us on 0151 601 6220. We can produce a proforma invoice and send you a secure online payment link.
How does payment by bank transfer work?
- Place your order and select bank transfer as the payment method.
- Use the official bank details and payment reference shown in your order confirmation.
- Arrange the transfer through your bank.
- Contact us if requested so that we can identify the payment.
Your goods will be processed for dispatch after the funds have cleared and the order has been released. Stock is not guaranteed until payment has been received and allocated to the order.
Can I place an order by telephone?
We no longer take card payments over the telephone. However, you are welcome to call our team on 0151 601 6220 to discuss the products you require.
We can prepare the order and send you a proforma invoice with a secure online payment link. This allows you to review the order details before completing payment safely online.
For your security, never send card details by email, contact form, live chat or social media.
Can I spread the cost of my purchase?
Pay in 3 may be available on eligible purchases through the option shown at checkout. Commercial finance over a longer period may also be available to qualifying business customers.
All deferred payment and finance options are subject to eligibility, status, approval and the relevant provider’s terms. Visit our finance and leasing page for further information.
When will my order be processed?
Orders paid successfully online can move into processing after the payment has been authorised and standard order checks are complete.
Bank transfer orders will not be released until cleared funds have been received and matched to the order. Finance orders can be processed once the application and payment arrangements have been approved.
What should I do if my payment fails?
Check that your card details, billing address and available funds are correct before trying again. Your bank may also ask you to complete an additional security check.
If the problem continues, contact your bank or payment provider first. You can also contact our Customer Services team for help with the order.
Will I receive a VAT invoice?
Order and invoice documentation will be provided using the details entered when you place your order. You can also visit our invoice support page if you need help obtaining a copy.
