Orders and invoices
View your order history, download available invoices or contact our team if you need help locating or correcting an invoice.
How can we help?
Choose the quickest route for accessing or requesting your invoice.
Before requesting another copy
Check your email inbox and spam or junk folder. Please also check that you are looking in the email account used when the order was placed. When contacting us, include your order number, company name and billing postcode so that we can locate the correct order quickly.
Invoice FAQs
Answers to common questions about order documents and VAT invoices.
Where can I view my orders and invoices?
Log in to your Empire Supplies customer account to view the orders associated with your account and download available invoices.
You may also be able to access an individual order using the link in your order confirmation or dispatch email.
Will I receive a VAT invoice?
Yes. A VAT invoice will be produced for a completed purchase and sent to the email address supplied with the order. It may be sent separately from your initial order confirmation.
Depending on the order and fulfilment process, the final VAT invoice may not be issued until the order has been dispatched.
What should I do if my invoice has not arrived?
- Check your spam or junk email folder.
- Check the email address used when placing the order.
- Log in to your customer account and check the relevant order.
- If it is still unavailable, contact Customer Services and ask for another copy.
Include your order number and billing postcode when contacting us. This will help our team find the invoice more quickly.
What is the difference between a proforma and VAT invoice?
A proforma invoice is a preliminary document showing the proposed products, prices and payment details before the order has been paid and completed.
A VAT invoice is the formal tax document produced for the completed transaction. A proforma invoice should not be treated as a VAT invoice for accounting purposes.
Can you send me a proforma invoice?
Yes. If you would like help preparing an order, call us on 0151 601 6220 or contact our team.
We can discuss the products you require and send you a proforma invoice with instructions for completing payment securely online. We do not take card payments over the telephone.
Can the details on my invoice be changed?
If you believe information on an invoice is incorrect, contact us as soon as possible. Please provide the order number, explain what needs reviewing and supply the correct company and billing details.
Changes cannot always be made after a transaction has been completed. Our team will review the request and explain what documentation can be provided.
Can you send an invoice to a different email address?
Contact Customer Services with your order number, billing postcode and the email address to which you would like the copy sent.
We may need to verify your connection to the order before sending documents containing customer or business information.
