FAQ's
Warranties differ between brands and products. When given by the manufacturer we supply warranty information on the product page. If the warranty information is not shown then call us on 0151 601 6220 to enquire and we will find out for you. When warranty is provided on a “parts only” and we supply replacement parts only it is at your cost and responsibility to ensure that you engage the services of a competent and qualified engineer to diagnose the problem and to fit any replacement parts. When warranty is provided on a "parts and labour" basis a refundable deposit will be required to be paid by the customer prior to an engineer attending site to fix the item. This is to cover the cost of an engineer call out where the item is deemed to be at fault due to miss use, general wear and tear, not being maintained or the ambient temperature is of an unreasonable height.
All commercial gas appliances must be installed by a qualified Gas Safe Registered engineer. Hardwired electrical products should also be fitted by a qualified electrical engineer. Failure to do so will void the products warranty.
If you are unsure what warranty your product has you can find this out by visiting the product page of the item you purchased and it is shown like below.
If warranty information isn't shown on a product you are interested in then please get in touch and we will find out for you.
If you have a problem with your item then you need to know what warranty your product has. If you are unsure you can find this out by visiting the product page of the item you purchased and it is shown like below.
Warranty types and what to do.
"Parts Only"Firstly fill in the form on this page - You will need to arrange for a qualified engineer to come and inspect your item and identify the part that is faulty. They will then leave you with a service report that you can email to sales@empiresupplies.co.uk and we can get the part sent to you free of charge. You then just need to arrange the engineer to fit that part for you.
"Parts & Labour" Firstly fill in the form on this page - Supply your contact details and a brief description of the problem and we will get in touch with the relevant supplier to arrange a service call for you.