FAQ's


Before returning goods, a returns number must be obtained from us. You can get that by filling in the form above. Unless the incorrect item has been received or damaged, a handling charge of 25% of the invoice value will be levied. Returns can only be considered if the goods are undamaged, unused and still in their original packing. Items to be returned must be notified within 5 days of receipt and returned back to us within 10 days. The buyer is responsible for all costs incurred when shipping the item back to us. We strongly recommend the use of a bona fide carrier and for the buyer to insure the consignment as we are not responsible if the item is damaged during the return process. No refunds are given for original postage charges unless the wrong item has been sent in error.

Once an order has been despatched from our warehouse, the returns policy will apply. This includes any orders cancelled by the buyer after despatch from our warehouse, and the restocking and handling charge of 25% of the invoice value will be levied without exception.