Delivery Information

You can track your order by entering the tracking code you received in your order despatch email. Unfortuntely, it is not possible to track supplier delivered items.




Delivery timescales differ between products. The delivery timescale is shown on each product page.

For items shown as Next Working Day delivery they need to be ordered and paid for by 3pm the day before to ensure it gets to you the following day. Orders placed after 3pm on a Friday or over the weekend will be despatched the following Monday for delivery Tuesday.

Orders placed for items showing longer delivery times, for example, 1 - 3 Days are supplier delivered items and these lead times are given to us by our suppliers.

Whilst we endeavour to do our utmost to keep to the lead times shown on our product pages ultimately it is not a guarantee that these will always be met. Most of our orders do arrive on time, however, once the item is with the couriers then we can't allow for transport problems, weather etc.

Important information about your delivery

The first delivery attempt is free were orders are over £100 ex VAT. Failed deliveries due to no one being at the delivery address will be subject to a redelivery charge. Your goods are covered by our goods in transit insurance policy. Please carefully check the goods by unpacking them before signing for the delivery.

If you find any damages please refuse the delivery and we will exchange your product. If you sign for the delivery, this means you are accepting it and the insurance policy will not cover the transport damages you will want want to claim. Therefore once the delivery document is signed, we will not accept any responsibility for the transport damages and we will not be able to exchange the product or provide a refund.

Delivery is made to the kerbside only. Drivers do not unpack or position goods.

All commercial gas appliances must be installed by a qualified Gas Safe Registered engineer. Failure to do so will void the products warranty.

When will my order be delivered?

On each product page we show the estimated delivery time.

For items shown as Next Working Day delivery they need to be placed by 3pm the day before to ensure it gets to you the following day. Orders placed after 3pm on a Friday or over the weekend will be despatched the following Monday for delivery Tuesday.

Orders placed for items showing longer delivery times, for example, 1 - 3 Days are supplier delivered items and these lead times are given to us by our suppliers.

Whilst we endeavour to do our utmost to keep to the lead times shown on our product pages ultimately it is not a guarantee that these will always be met. Most of our orders do arrive on time, however, once the item is with the couriers then we can't allow for transport problems, weather etc.


Ordering a large item? Watch our video to make your delivery trouble free.



If the product(s) on order is large / bulky make sure it will not only will it fit into your premises; but also that you are aware that delivery is to the threshold only and that you have organised resources to manoeuvre the product into the required location. Don't get caught out, check the dimensions of your access points!

What if I wasn't in to take delivery?

Please note by placing your order you agree that all items include the first delivery attempt free of charge. Should you not be able to accept the delivery during the all day delivery slot, there will be re-delivery charges passed on from our carrier of £35 plus VAT as larger items are delivered on a pallet. We request all drivers where possible to call ahead of delivery to aid this being successful but please be aware this is not guaranteed.

Can you deliver abroad?

We can deliver abroad to some European countries. Please send an email to sales@empiresupplies.co.uk with the item you require and where you would like it delivered to and we can get a delivery quote for you.

Empire Supplies